PRIVACY POLICY
Privacy Policy for Wallaby Tracks Software
(This document covers both Wallaby Tracks Software and associated applications and websites www.atmap.com.au and www.wallabytrackssoftware.com.au)
Definitions
In this
policy, "us", "we" or "our" means Wallaby Tracks
Software (ABN 56898841595) and its related businesses. Privacy Act
We are bound by the Australian Privacy
Principles contained in the Privacy Act 1988 (Cth) and its later amendments. The Act
specifies Please read this Privacy Policy carefully.
If you provide
us with personal information this indicates that you have had sufficient
opportunity to access this Privacy Policy and that you have read and accepted
it. Providing
personal information to us, enables you to use this site and any products and
services offered on it. It also authenticates that you are an actual user and
not someone posing as a user in order to damage the site/s, application/s
and/or obtain personal information and data. What Is Personal Information
When used in
this policy, the term “personal information” has the meaning given to it in the
Act. In general
terms, it is any information that can be used to personally identify you. This
may include (but is not limited to) your name, age, gender, postcode and
contact details (including phone number/s and email address/es) If the
information we collect personally identifies you, or you are reasonably
identifiable from it, the information will be considered personal information We also
collect items such as User Names, Passwords, email addresses, addresses, phone
numbers and any other information only if you provide this information to us
voluntarily. This information may be required to prove your identity, carry out
business with you and enable registration and to verify your identity. If we receive
your personal information from third parties, we will protect it as set out in
this Privacy Policy. What Personal Information Do We Collect and Hold
We may collect
the following types of personal information: We do not
collect credit card information or any other financial information with the
exception of your financial status as a customer, whether your account with us
is in credit, lapsed or disabled. Why Do We Collect, Hold, Use and Disclose Personal Information
The primary
purpose for which we collect information about you is to enable us to perform
our business activities and functions and to provide best possible quality of
customer service. We collect, hold, use and disclose your personal information
for the following purposes: Your personal
information will not be shared, sold, rented or disclosed other than as
described in this Privacy Policy How Do We Disclose Your Personal Information
We may
disclose your personal information to: as required or
permitted by any law (including the Privacy Act). We do not
disclose personal information to overseas interests, unless required by
Australian or International law if requested On change of
control of this business, the new controller will have a similar policy that
protects you according to the same Act as described above. By law any changes
to the Privacy Statement must/should be indicated to you as a user of the
website. Accessing and Correcting Your Personal Information
You may
request access to any personal information we hold about you at any time by
contacting us (details below). Where we hold
information that you are entitled to access, we will try to provide you with suitable
means of accessing it (for example, by mailing or emailing it to you. We will not
charge for simply making a request and will not charge for making any
corrections to your personal information. If you make an access request, we
will ask you to verify your identity. There may be
instances where we cannot grant you access to the personal information we hold.
For example, we may need to refuse access if granting access would interfere
with the privacy of others, or if it would result in a breach of confidentiality.
If that happens, we will give you written reasons for any refusal. If you believe
that personal information we hold about you is incorrect, incomplete or
inaccurate, then you may request us to amend it. We will consider if the
information requires amendment. If we do not agree that there are grounds for
amendment, then we will add a note to the personal information stating that you
disagree with it. Members of our
websites will generally be able to access and update their membership details
online. We request that you keep your information as current as possible so
that we may continue to improve our service to you. How You Can Complain About a Breach of Privacy
If you believe
your privacy has been breached by us, have any questions or concerns about our
Privacy Policy please, contact us using the contact information below and
provide details of the incident so that we can investigate it. We have a
formal procedure for investigating and dealing with privacy breaches. Once the
Privacy Officer receives a complaint, whether it is in writing or verbal means,
the Privacy Officer will commence an investigation within the business. The investigator
will endeavour to determine the nature of the breach and how it occurred. We
may contact you during the process to seek any further clarification if
necessary. If a breach is found, the Privacy Officer will escalate the matter
further so that the process can be rectified to prevent any further breaches from
taking place. We will also
contact you to inform you of the outcome of the investigation. We will endeavour
to resolve all investigations within a reasonable time. We will treat
your requests or complaints confidentially. Our representative will contact you
within a reasonable time after receipt of your complaint to discuss your
concerns and outline options regarding how they may be resolved. We will aim to
ensure that your complaint is resolved in a timely and appropriate manner. Please contact
our Privacy Officer at: