PRIVACY POLICY

Privacy Policy for Wallaby Tracks Software

(This document covers both Wallaby Tracks Software and associated applications and websites www.atmap.com.au and www.wallabytrackssoftware.com.au)

Definitions

In this policy, "us", "we" or "our" means Wallaby Tracks Software (ABN 56898841595) and its related businesses.

Privacy Act

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and its later amendments.

The Act specifies

a. the kinds of personal information that the entity collects and holds;

b. how the entity collects and holds personal information;

c. the purposes for which the entity collects, holds, uses and discloses personal information;

d. how an individual may access personal information about the individual that is held by the entity and seek the correction of such information;

e. how an individual may complain about a breach of the Australian Privacy Principles, or a registered APP code (if any) that binds the entity, and how the entity will deal with such a complaint;

f. whether the entity is likely to disclose personal information to overseas recipients;

g. if the entity is likely to disclose personal information to overseas recipients—the countries in which such recipients are likely to be located if it is practicable to specify those countries in the policy.

Please read this Privacy Policy carefully.

If you provide us with personal information this indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. 

Providing personal information to us, enables you to use this site and any products and services offered on it. It also authenticates that you are an actual user and not someone posing as a user in order to damage the site/s, application/s and/or obtain personal information and data.

What Is Personal Information

When used in this policy, the term “personal information” has the meaning given to it in the Act.

In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone number/s and email address/es) If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information

We also collect items such as User Names, Passwords, email addresses, addresses, phone numbers and any other information only if you provide this information to us voluntarily. This information may be required to prove your identity, carry out business with you and enable registration and to verify your identity.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

What Personal Information Do We Collect and Hold

We may collect the following types of personal information:

  • name;
  • login name and password;
  • mailing or street address;
  • email address;
  • telephone number;
  • age or birth date;
  • profession, occupation or job title;
  • details of the products and services you have purchased from us or which you have enquired about,
  • together with any additional information necessary to deliver those products and services and to
  • respond to your enquiries;

We do not collect credit card information or any other financial information with the exception of your financial status as a customer, whether your account with us is in credit, lapsed or disabled.

Why Do We Collect, Hold, Use and Disclose Personal Information

The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:

  • to provide products and services to you;
  • to communicate with you including by email, mail or telephone;
  • to manage and enhance our products and services;
  • to personalise and customise your experience;
  • to provide you with access to protected areas of our websites;
  • to verify your identity;
  • to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and/or as required or permitted by any law (including the Privacy Act).

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy

How Do We Disclose Your Personal Information

We may disclose your personal information to:

  • our employees, related bodies corporate, contractors or external service providers for the operation of our websites or our business, fulfilling requests by you, and otherwise provide products and services to you, including without limitation, web hosting providers, IT systems administrators, professional advisers such as accountants,solicitors,business advisors and consultants
  • the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator,for example, if we have reason to suspect that you have committed a breach of any of ourterms and conditions, or have otherwise been engaged in any unlawful activity,and we reasonably believe that disclosure is necessary;

as required or permitted by any law (including the Privacy Act).

We do not disclose personal information to overseas interests, unless required by Australian or International law if requested

On change of control of this business, the new controller will have a similar policy that protects you according to the same Act as described above. By law any changes to the Privacy Statement must/should be indicated to you as a user of the website.

Accessing and Correcting Your Personal Information

You may request access to any personal information we hold about you at any time by contacting us (details below).

Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you.

We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

Members of our websites will generally be able to access and update their membership details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.

How You Can Complain About a Breach of Privacy

If you believe your privacy has been breached by us, have any questions or concerns about our Privacy Policy please, contact us using the contact information below and provide details of the incident so that we can investigate it.

We have a formal procedure for investigating and dealing with privacy breaches. Once the Privacy Officer receives a complaint, whether it is in writing or verbal means, the Privacy Officer will commence an investigation within the business.

The investigator will endeavour to determine the nature of the breach and how it occurred. We may contact you during the process to seek any further clarification if necessary. If a breach is found, the Privacy Officer will escalate the matter further so that the process can be rectified to prevent any further breaches from taking place.

We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Please contact our Privacy Officer at:

privacy@atmap.com.au

or by writing to:

The Privacy Officer

198 Old Jetty Road

Eaglehawk Neck

HOBART

Tasmania 7179

Australia

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